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Specialist healthcare, whether at 30,000 feet or under the wing
of a plane
- Industry
- Financial Services
- Employees
- Approx. 1,200
- Headquarters
- London, UK
The challenge
Virgin Atlantic wanted to give specialist health support to a workforce that spans the skies, the tarmac and the head office.
They faced a distinct challenge: their people are everywhere. Pilots, cabin crew, engineers and office staff, all working different patterns across different locations. Getting timely, specialist healthcare to every employee through traditional benefits alone was not realistic.
The solution
Virgin Atlantic chose Peppy as a single platform to support employees across women's health, men's health, fertility, pregnancy and parenthood, and menopause. Delivered through an app, support was available whether someone was between flights, on shift or at home. The priority was clear: make specialist healthcare accessible to every role, in every location.
79
Net Promoter Score from Peppy users
23%
improvement in menopause symptoms after 180 days
44%
of users remain active after a full year
22,000+
chat messages exchanged with specialist clinicians
Sustained, long-term engagement
A 44% active user rate after 12 months is not a typical benefits statistic. Most employee health tools see engagement drop sharply after the first few weeks.
At Virgin Atlantic, employees kept coming back — booking consultations, receiving proactive check-ins and reporting that they felt genuinely listened to, often for the first time. This is what ongoing, personalised clinical support looks like.
Measurable health outcomes
A 23% improvement in menopause symptoms at 180 days reflects real clinical progress, not just satisfaction scores. For a workforce where symptoms like brain fog, fatigue and anxiety can directly affect performance and safety, this matters. Employees were getting better and staying at work.
A model for distributed workforces
Virgin Atlantic's story is directly relevant to any organisation where people work across multiple sites, shifts or locations: aviation, logistics, retail, manufacturing, construction, utilities and beyond.
If your workforce is distributed, your healthcare benefit needs to be too. A static, appointment-based model will always leave people behind. Peppy was built for exactly this challenge.
USER TESTIMONIAL
"Incredible service, I feel very lucky to have this available through my job. It's literally changed my life in a few months as I was getting nowhere with my GP."
Menopause user, Virgin Atlantic
